Last updated: 8 October 2026
This Refund and Return Policy applies to purchases made from Timeless Treasures through timelessstreasures.shop.
This policy is intended to operate alongside your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded.
1. CHANGE-OF-MIND RETURNS
We accept eligible change-of-mind returns requested within 30 days after the customer receives the order.
To qualify for a change-of-mind return, the product must:
• Be unused, unworn and in its original condition;
• Include all original packaging, protective films, tags, manuals and accessories;
• Show no signs of wear, adjustment, damage, alteration or use; and
• Be accompanied by valid proof of purchase.
To request a return, contact support@timelessstreasures.shop before sending the product. Returns sent without prior authorisation may not be accepted.
Customers are responsible for change-of-mind return shipping costs. Original shipping charges are not refundable unless required by law.
2. DAMAGED, FAULTY OR INCORRECT PRODUCTS
Please inspect your order when it arrives.
If your product is damaged, faulty, materially different from its description or you receive the wrong product, contact us as soon as possible at support@timelessstreasures.shop. Please include your order number, a description of the issue and clear photographs or videos where appropriate.
Where the Australian Consumer Law applies, you may be entitled to a repair, replacement or refund depending on whether the problem is minor or major.
For a major failure, you may be entitled to reject the product and choose a refund or replacement. For a minor problem, we may choose to provide a repair, replacement or refund within a reasonable time.
Timeless Treasures will cover reasonable return shipping costs where a product is confirmed to be faulty, damaged, incorrect or otherwise covered by the Australian Consumer Law.
3. NON-RETURNABLE PRODUCTS
Change-of-mind returns may not be accepted for:
• Products that have been worn, used, damaged or altered after delivery;
• Products with missing packaging, accessories, tags or protective materials;
• Personalised, engraved or custom-made products;
• Gift cards;
• Clearance or final-sale products clearly marked as non-returnable before purchase; and
• Products that cannot be returned for hygiene or safety reasons once opened.
These exclusions do not apply where the customer has rights under the Australian Consumer Law.
4. RETURN PROCESS
To request a return:
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Email support@timelessstreasures.shop with your full name, order number and reason for the return.
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Wait for return instructions and authorisation.
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Package the product securely with all original items.
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Send the return using a tracked shipping service.
Do not send returns to our contact address unless our support team specifically instructs you to do so.
Timeless Treasures is not responsible for change-of-mind returns that are lost or damaged during return transit.
5. REFUNDS
Once the returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Processing times are controlled by the relevant bank or payment provider.
6. EXCHANGES
The fastest way to exchange an eligible product is to contact us at support@timelessstreasures.shop. Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer an alternative product, store credit or refund, depending on your rights and the circumstances.
7. ORDER CANCELLATIONS
Contact us immediately if you need to cancel or amend an order.
We will make reasonable efforts to accommodate the request, but an order cannot normally be cancelled or changed after it has been processed or dispatched. If the order has already been dispatched, the return conditions in this policy will apply.
8. CONTACT
Timeless Treasures
Operated by Darren Leslie Howard Connors
636 Moggill Rd
Chapel Hill, Queensland 4069
Australia
Email: support@timelessstreasures.shop
Customer service hours: Monday–Friday, 9:00 am–6:00 pm, Queensland time.